Shipping policy

Last updated: August 2026

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or holidays begin processing the next business day.

Delivery Time

Estimated delivery within the United States is 5–8 business days after your order ships.

Total time from order to doorstep: approximately 6–11 business days.

Delivery estimates are not guaranteed. Weather, carrier delays, and customs processing can occasionally extend transit times.

Shipping Cost

Free standard shipping on all orders within the United States. No minimum purchase required.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive it. If your tracking has not updated after 5 business days, contact us at chachostore@outlook.com and we will investigate immediately.

Customs, Duties & Taxes

All applicable duties and taxes are included in your purchase price. You will never be asked to pay additional customs fees, import duties, or handling charges upon delivery.

Where We Ship

We currently ship to all 50 US states, including Alaska and Hawaii. We do not currently ship to PO Boxes, APO/FPO addresses, or international destinations.

Incorrect Shipping Address

Please double-check your address at checkout. If you notice an error, email us within 12 hours of ordering and we will correct it before dispatch. Once an order has shipped, we cannot change the delivery address. Packages returned due to an incorrect address may be reshipped at the customer's expense.

Lost or Damaged Packages

If your package is marked delivered but you have not received it, please check with neighbors and your building's mail area, then wait 48 hours — carriers sometimes mark packages early. If it still has not arrived, contact us.

If your package is genuinely lost or arrives damaged, we will replace it free of charge. Please send us a photo if the item arrived damaged.

Wrong Size?

Keep it — we will send the correct size free of charge. No return shipping, no restocking fee. Just email us within 30 days with your order number and the size you need.

Questions?

Email us at chachostore@outlook.com — we respond to every message within 24 hours.